Refund policy

Foldaro Return & Refund Policy

Last updated: 13 September 2026

Every Foldaro sunshade is cut to order for one vehicle. Before we cut, the shade width is confirmed with you in writing (by email), or set by the width you selected yourself. A custom-cut, motorised unit made for your car cannot be resold. For that reason this policy is deliberately narrow, and by placing an order you agree to it.

1. The rules in one place

  • Only three situations qualify for a replacement or refund: a manufacturing defect, a unit supplied incorrectly by us, or a unit damaged in transit and reported with the evidence required below.
  • The claim window is 14 days from the delivery date shown on the tracking. Claims made after day 14 are not accepted, for any reason.
  • There are no change-of-mind returns. Not wanted, no longer needed, bought by mistake, found cheaper elsewhere, wrong width chosen, changed cars, or "does not fit" a width you confirmed — none of these qualify.
  • A custom-cut order cannot be cancelled once production has started.
  • Every claim must be supported by photographs and video (section 4). A claim without them is not processed.
  • Every return needs a written return authorisation first. Return shipping is paid by the customer. Refunds are issued only after the returned unit has been inspected.
  • No warranty is offered beyond the 14-day claim window.

2. Sizing is confirmed before we cut — and that confirmation is final

Foldaro is made in five widths from 1,240 mm to 1,390 mm (48.8–54.7 in), measured across the base of the windshield. When you order we ask for your vehicle and confirm the width with you by email before cutting; if you choose "I've measured" you select the width yourself. The width confirmed in writing, or selected by you, is the width we cut, and a unit cut to that width is a correctly supplied unit. If it then leaves a gap, sits differently than expected, or does not suit your windshield because of a non-standard windshield, aftermarket trim, tint band, dash camera, sensor housing or any other equipment, that is not a defect and is not refundable. Windshields wider than 1,390 mm are outside the product's range; ordering for such a vehicle is at the customer's own discretion.

CHECK THE UNIT BEFORE INSTALLING. Once a unit has been installed, fitted, test-fitted or modified in any way, it cannot be returned unless it is defective or was supplied incorrectly by us.

3. What qualifies

  • Manufacturing defect. The motor, housing, mechanism or shade panel does not work on arrival, or fails under normal use within the 14-day window, and the fault is clearly visible in the evidence you send.
  • Incorrect item supplied by Foldaro. The unit was cut to a width different from the one confirmed in writing, or a different product from your order confirmation was sent.
  • Damage in transit. The parcel arrived damaged. This must be reported within 7 days of delivery with photographs of the outer carton taken before the unit was removed, so that a carrier claim can be made. Damage reported without carton photographs, or after the packaging has been discarded, is treated as damage that occurred after delivery.

4. Evidence you must provide

Send all of the following to apexevlabs@gmail.com or WhatsApp +852 5497 6726 within 14 days of delivery, quoting your order number. Incomplete claims are closed.

  1. Photographs of the outer shipping carton on all sides, including the shipping label.
  2. Photographs of the unit as it came out of the box, before installation, showing the whole unit and the shade panel fully extended.
  3. Close-up photographs of the exact fault or damage.
  4. A short video (20–60 seconds) of the unit connected to power, showing the fault as it happens — for example, the button being pressed and the shade failing to move.
  5. A photograph of the width label on the unit and of your windshield with the unit positioned, where the claim concerns width.
  6. Any further information we ask for to assess the claim, such as your vehicle's build year or a photo of the installation location.

We review the evidence against the unit's order and production record. Whether a fault is a manufacturing defect is decided by Foldaro on the basis of that evidence.

5. What does not qualify

  • Change of mind of any kind, or a unit that is no longer wanted.
  • A width selected by the customer, or confirmed by the customer in writing, that turns out not to suit the vehicle.
  • A unit cut to the confirmed width that does not fit because of a non-standard windshield, aftermarket trim, tint band, dash camera, sensor housing or other equipment.
  • Any damage consistent with handling or use after delivery: bent, creased, scratched or torn shade panels; cracked or broken housings; forced, snapped or over-extended mechanisms; damaged, cut, stripped or re-wired cables; moisture or heat damage; adhesive residue; tool marks.
  • Any unit that has been cut, trimmed, drilled, glued, painted, re-wired or otherwise modified.
  • Faults caused by incorrect installation, incorrect power connection, unsuitable adapters, operating the shade while the vehicle is moving, incorrect use or accident.
  • Cosmetic variation that does not affect function, including differences between photographs and the delivered item caused by screen settings or lighting.
  • Claims made more than 14 days after delivery, claims without the evidence in section 4, and units sent back without a return authorisation.

Where the evidence shows damage of the kind listed above, the claim is declined as customer-caused damage. A claim is not accepted simply because the customer states the unit was "like that on arrival"; the evidence in section 4 exists precisely so that this can be checked.

6. How an accepted claim is resolved

For a confirmed manufacturing defect or a unit supplied incorrectly by us, Foldaro will, at its discretion, repair the unit, supply a replacement part, supply a replacement unit, or refund the price paid for the unit, in full or in part. The remedy is issued after the unit (or the part we ask for) has been returned to the address we provide and inspected. Return shipping, insurance, packaging and any import charges on the return are the customer's responsibility for every return type and are not refunded; the parcel must be tracked and adequately packed, with the authorisation reference on the outside. Ship within 7 days of receiving the authorisation. Units that arrive back with damage not present in the claim evidence, or where the reported fault is not present, are treated under section 5 and the claim is declined.

7. Cancellations

An order may be cancelled free of charge until production starts. Once the width has been confirmed (or selected by you) and the unit has entered production, the order cannot be cancelled and is not refundable. Once a tracking number has been issued, this policy applies in full.

8. Refund timing

Approved refunds are issued to the original payment method for the price paid, within 10 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to show the credit.

9. Chargebacks

Every order is recorded with the confirmed width, the vehicle you gave us, the tracking history and this policy as accepted at checkout. Where a payment dispute is raised on an order that is outside this policy, that record is supplied to the card issuer in full.

10. Add-ons

Shipping Protection covers loss or damage in transit only: a protected parcel that is lost by the carrier, or arrives damaged and is reported under section 3 with carton photographs, is replaced at no charge. It does not cover anything in section 5. Priority cut & dispatch moves the order to the front of the cutting queue and is non-refundable once the unit has been cut.

11. No warranty

Foldaro does not offer a warranty. Defects must be reported within 14 days of delivery under section 3. After that period, units are not eligible for return, replacement or refund.

12. Statutory rights and governing law

Nothing in this policy limits rights that cannot be excluded under the mandatory consumer protection law of your country of residence, where such law applies to your purchase. This policy is otherwise governed by the laws of Hong Kong SAR.

13. Contact

Email: apexevlabs@gmail.com
WhatsApp: +852 5497 6726

Not sure your car is within range? Ask us before you order — we would always rather answer the question than decline a claim.